December 11, 2017

Code Red

What is Code Red?

West Fargo, Fargo, and Cass County has contracted with Emergency Communications Network, Inc., of Ormond Beach, Florida, for its "CodeRED" high-speed telephone emergency notification services. The CodeRED system gives city and county officials the ability to deliver pre-recorded emergency telephone notification/information messages to targeted areas or the entire city at a rate of up to 60,000 calls per hour.


What do I need to do?

The West Fargo Police Department cautions that such systems are only as good as the telephone database supporting them. If your phone number is not in the database, you will not be called. The CodeRED system not only offers faster calling rates and improved message delivery, it gives individuals and businesses the ability to add their own phone numbers directly to the system's telephone database.

To ensure no one is omitted, the West Fargo Police Department urges all individuals and businesses to follow the link to the West Fargo CodeRED Residential and Business Data Collection page. Those without Internet access may call the West Fargo Police Department at 433-5500 to give their information over the phone. Required information includes first and last name, street address (physical address, no P.O. boxes), city, state, zip code, and primary phone number, additional phone numbers (optional).

No one should automatically assume his or her phone number is included. All businesses should register, as well as all individuals who have unlisted phone numbers, who have changed their phone number or address within the last year, and who use a cellular phone as their primary home phone.

The CodeRED system is a geographical based notification system, which means street addresses are needed to select which phone numbers will receive emergency notification calls in any given situation. The system works fine for cell phones too, but we have to have a street address. People who have recently moved but kept the same listed or unlisted phone number also need to change their address in the database.

CodeRED gives those who want to be included an easy and secure method for doing so. The information will only be used for emergency notification purposes. Questions should be directed to the West Fargo Police Department at 701-433-5500.

Frequently Asked Questions

  1. I received a CodeRED call, does that mean I am in the database for Weather Warnings? No. Weather Warning is an Opt in only service. They must visit your website and click on the Logo to enter their contact information and agree to the terms and conditions. Then select the type of weather warnings they would like to receive. CodeRED always de-duplicates by phone number, so if they are unsure if they are registered, they should just submit their information again. T his will ensure they are in the database!
  2. Why did CodeRED call me several times? If there is no answer and they do not have an answering device, the number will be attempted up to 3 times.
  3. It called me but no message played. If they answer and do not say hello, CodeRED will not begin playing automatically. It is trying to determine if is has reached a live person or answering device. If they do not say anything, it will hang up and retry the number in the next pass of the non connected numbers.
  4. Why did it leave only part of the message on my answering machine? CodeRED will leave a message on an answering device. There are many different brands and types of capturing devices for leaving a message. Occasionally something about the answering device or the beep of the device causes the system to think it has reached a live person and begins playing the message. When the message is left, it only leaves part of the message. They can call back the 866-419-5000 and receive the entire message. This does not happen often. We are calling approximately 23,000 records. There is a chance that you may get a few of these.
  5. Why does my phone ring once and hang up? It has called me twice and won’t let me answer it. If they have a ring back tone, which plays a song instead of ringing, the system will interpret this as an Operator Intercept and hang up, only to retry the number. They have two options. They can remove the ring back tone or they can contact their cell phone provider and request that the phone number 866-419-5000 for CodeRED and 800-566-9780 for Weather Warning be bypassed by this feature.

Sign up for CodeRED